etv99's Privacy Policy

1 Introduction

etv99 is established as a safe and reliable platform in Bangladesh's online entertainment sector. We believe that protecting our users' privacy is a fundamental responsibility. This Privacy Policy ("Policy") describes how etv99 collects, uses, stores, and safeguards your personal information.

This policy applies to all etv99 services, websites, and associated technology platforms. By using our platform, you are considered to have consented to the terms of this policy. If you disagree with any part of this policy, you are requested not to use our services.

This policy is reviewed regularly and updated as needed. We encourage you to visit this page from time to time to stay informed about the latest changes.

2 Information Collection

etv99 collects various types of information as needed to provide you with services. The information collected can be divided into two main categories:

2.1 Information You Provide Directly

When you create an account or use our services on our platform, you voluntarily provide the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Valid email address and mobile number
• Password (stored in encrypted form)
• Payment information — bKash, Nagad, Rocket, or Upay account details
• Government-issued identity document details (for identity verification when required)

2.2 Automatically Collected Information

Our technology infrastructure automatically collects the following information:

• IP address and device identification details
• Browser type, language, and operating system details
• Activity logs on the platform — login time, pages visited, session duration
• Transaction history and amounts
• Information obtained from cookies and similar tracking technologies

3 Purpose of Using Information

etv99 uses your personal information only for specific, lawful, and transparent purposes. We never use your information for unnecessary or irrelevant purposes.

3.1 Primary Purposes

• Creating, verifying, and managing accounts
• Providing betting and gaming services without interruption
• Processing deposit and withdrawal transactions
• Preventing fraud and money laundering
• Complying with regulatory rules and fulfilling legal obligations

3.2 Service Improvement & Communication

• Personalizing the platform experience and providing relevant bonus offers
• Customer support services — resolving your issues via 24/7 live chat and email
• Sending service updates, security alerts, and important notifications
• Analyzing user experience to improve platform quality
• Running responsible gaming programs

4 Sharing Information with Third Parties

We may share your information with selected third parties only in the following limited circumstances and only to the extent necessary:

4.1 Service Provider Partners

For payment processing, we work with bKash, Nagad, Rocket, and Upay. These providers receive only the information necessary to complete transactions and manage your data according to their own privacy policies. Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and others process gameplay data but do not collect your personally identifiable details.

4.2 Legal Obligations

We are obliged to provide information in accordance with a valid order or directive from a competent court or regulatory authority in Bangladesh. In such cases, we will only supply the information specified in the order and will, where possible, attempt to notify you in advance.

4.3 Business Transfers

In the event of a future merger, acquisition, or asset sale, your information may be transferred. In such circumstances, we will give you advance notice and inform you of the new policy.

5 Cookies & Tracking Technologies

etv99 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

5.1 Types of Cookies

• Essential Cookies: These are essential for maintaining login sessions, ensuring security, and core platform functionality — they cannot be disabled.
• Functional Cookies: These help remember your preferences (language, theme, etc.), eliminating the need to reconfigure settings on return visits.
• Analytical Cookies: These are used to understand how users interact with the platform, which helps improve service quality.

5.2 Cookie Controls

You can control or reject non-essential cookies through your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

6 Data Retention Period

etv99 retains your information only for as long as it is needed to fulfill the purpose for which it was collected or as required by law.

• Active account data: Retained for the full duration the account remains active.
• Transaction records: Retained for the period specified by financial regulations.
• After account closure: Information necessary for fraud prevention and legal reasons may be kept in our systems for a specified period.
• Technical logs and analytical data: Automatically deleted after a set period.

Once the specified retention period has ended, we delete your information by secure methods or anonymize it so that you can no longer be identified in any way.

7 Your Rights

You have the following rights regarding your personal information, and etv99 is committed to respecting these rights:

7.1 Right to Access Information

You can request from us at any time to find out what information we hold about you and how it is being used. Within a reasonable time of receiving your request, we will provide that information to you.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected or updated. Ensuring accurate information helps us improve the quality of our service.

7.3 Right to Delete Information

In certain circumstances — particularly when information is no longer relevant or you have withdrawn your consent — you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to the processing of your information for marketing communications or profiling purposes. We will action your request as quickly as possible.

8 Security Measures

etv99 has implemented the highest industry-standard technical and organizational measures to protect your information.

• SSL Encryption: All your communications and transactions with us are encrypted using high-grade SSL/TLS technology, making it impossible for third parties to intercept your data.
• Secure Password Storage: Your password is never stored in plain readable form — advanced hashing algorithms are used.
• Access Controls: Access to your information is restricted exclusively to authorized staff and every access is logged.
• Regular Security Audits: Our systems are regularly audited by an expert team and any vulnerabilities are resolved promptly.
• Fraud Detection: Automated systems monitor suspicious activity and temporarily suspend accounts when necessary.

If you believe your account's security has been compromised, contact our support team immediately. Remember, etv99 will never ask for your password via email or chat.

9 Protection of Minors

etv99 strictly provides services only to those aged 21 years or older. Protecting minors is one of our highest priorities.

We verify age at the time of account registration and reserve the right to request additional verification at any stage. If we become aware that any information has been provided by a person under 18 or 21 years of age, the relevant account will be closed immediately and the collected information will be deleted.

We ask parents and guardians to be vigilant in ensuring that their children do not use this platform. If you notice anything suspicious, please inform our support team.

10 Policy Changes

etv99 reserves the right to review and update this privacy policy from time to time. If changes are made, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notice to your registered email for significant changes
• By requesting acknowledgment at login on the platform where relevant

Continuing to use the platform after a revised policy is published will be considered as your consent to the terms of the new policy. If you disagree with the revised policy, contact our support team to close your account.

11 Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact our data protection team. etv99 takes all privacy-related requests seriously.

Including the following information when contacting us will help us assist you more quickly:

• Your account's registered email address
• Type of request (accessing, correcting, or deleting information, etc.)
• A brief description of the issue