FAQ
etv99 FAQ — Answers to All Your Questions
Everything you want to know about betting, payments, VIP benefits, and customer service — all in one place.
Whether you are new to etv99 or a returning player, having questions is normal. From cricket betting rules to how to withdraw via bKash, how VIP cashback works, or who to contact if something goes wrong at night — detailed answers to all of these are laid out below. Jump straight to the relevant section and get the information you need in plain language.
All FAQs
Cricket Betting
If a match is declared "no result" or abandoned due to rain or any other reason, etv99 generally cancels all bets for that match and returns the full stake to your account. If the result is determined by the Duckworth-Lewis method, bets are usually considered valid. The specific rule applicable to each match is mentioned on the betting slip.
Yes, etv99 offers betting on BPL, IPL, T20 World Cup, and ICC tournaments, including international matches. Special markets are available for Bangladesh Tigers matches. The list of markets available for each event can be seen on the platform before the match starts.
Absolutely. etv99's in-play betting feature lets you place bets while a match is in progress. Odds change in real time when a wicket falls or a batsman is replaced, so you can bet based on how the situation unfolds. Live odds move quickly though, so keep an eye on the screen before making a decision.
Match Winner, Toss Winner, First Wicket to Fall, Over/Under (total runs), Top Batsman, and Man of the Match are the most played markets. For example, in a Bangladesh vs India match, the "Match Winner" and "Total Over/Under" markets attract the most bets.
Decimal odds are easy to understand. Say the odds are 2.50 — if you bet ৳100 and win, you get ৳250 (including your stake). Formula: total payout = stake × odds. The higher the odds, the less likely the platform considers that team to win — but the return is also higher if they do.
VIP & Cashback
Each week, a fixed percentage of your total bets is added to your account as cashback. This rate is determined by your VIP level. Cashback is credited automatically at the end of the week and can be withdrawn directly — no separate rollover required.
etv99 has four VIP levels in total:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.4% weekly cashback
- Gold — up to 0.6% weekly cashback
- Platinum — up to 0.8% weekly cashback
VIP members receive special bonus offers, priority withdrawal processing, and dedicated support. Members at higher levels also get access to personalized offers and the opportunity to participate in exclusive tournaments. These benefits grow as you move up the levels.
VIP levels go up through regular play and staying active on the platform. Betting more and making regular deposits speeds up your progress. You can see your current progress and what you need to do to reach the next level in your account dashboard.
How to Withdraw Money
Yes, etv99 has no fixed withdrawal hours — you can submit a withdrawal request 7 days a week, 24 hours a day. Whether it's 3 AM or Friday morning, requests via bKash, Nagad, Rocket, or Upay are generally processed within 15 minutes to 2 hours.
For security purposes, etv99 always recommends that the withdrawal wallet (bKash / Nagad / Rocket / Upay) be registered in the same name as the account. Sending to a wallet in someone else's name may result in a longer verification process or the request being held. Contact support if you run into any issues.
Withdrawal requests are generally processed within 15 minutes to 2 hours. If it has been pending for more than 2 hours, let us know via live chat or by emailing [email protected]. Providing the transaction ID will help resolve it faster.
The minimum withdrawal amount at etv99 is ৳500. Withdrawal requests below this amount cannot be submitted. Available methods: bKash, Nagad, Rocket, and Upay — the same minimum limit applies to all of them.
Money typically arrives in your mobile wallet within 15 minutes to 2 hours of your request. If there is a network issue or verification is needed, it may take a little longer. This timeframe remains the same at night because the process is automated.
Customer Support
etv99 has two support channels: live chat (directly on the platform) and email ([email protected]). Live chat is the most effective for quick resolutions. For detailed issues, writing by email allows you to attach screenshots or transaction details.
Yes, etv99's customer support team is active 24 hours a day, 7 days a week. Even if you have a problem in the middle of the night or early morning, someone is always ready to respond on live chat. The service does not stop on holidays either.
Keep the following information handy for a quick resolution:
- Your account username or registered mobile number
- The transaction ID or bet ID related to the issue
- The date and time of the incident (Bangladesh Standard Time)
- A screenshot if possible
etv99's support team is able to assist in both Bengali and English. Speaking in Bengali is perfectly natural for players from Bangladesh, so feel free to describe your issue in Bengali. Writing in English will receive the same level of attention.
No, writing in Bengali in emails is completely acceptable. Write your issue in detail in Bengali to [email protected] — team members are able to reply in Bengali. Attaching transaction details and screenshots to the email makes resolution even easier.
Still have questions? We're here!
etv99's support team is always ready to help with any issue or question. Contact us through any of the channels below.
Live Chat
Log in to the platform and chat directly — active 24/7
Email
[email protected]
In both Bengali and English